Frequently asked questions

A Mysterybox is a themed surprise box containing one authentic product from a curated list. You see every possible item and its retail value before you buy — each one worth at least the box price — then open your box to reveal the surprise.

Yes. New accounts get one free Starter Crate plus 500 bonus XP. No card required to claim it.

Absolutely. Open the box and ship the item straight to a friend’s address with tracked delivery, or keep it in your vault until the right occasion.

We ship to 30+ countries across Europe, North America and Oceania. Delivery options and costs are shown at checkout based on your address.

Every box page lists all of its possible items with their retail value, so you always know what you could unbox.

Yes. Every item in a box has a retail value equal to or higher than the box price. Our system will not let an item worth less than the box be added to it.

When you open a box, our servers securely select one item from that box’s list. Whichever item you receive, it is worth at least what you paid.

Occasionally, when stock or brands change. The box page always shows the current list of possible items and their values before you buy.

Items dispatch within 2 business days. Standard delivery takes 3–7 days, express 1–2 days. You get tracking for every parcel.

Standard shipping is free on orders over $50. Express is $9.99. International rates start from $14 and are shown before you confirm.

Yes. Keep items in your vault and ship them together whenever you like — storage is free with no time limit.

Contact support within 14 days with photos and your order number. We’ll replace it or refund the full item value as store credit.

Any item in your vault can be traded in within 14 days for store credit at 85% of its listed value (up to 92% at higher levels). Credit is instant.

Store credit works on boxes and shipping and never expires. It can’t be transferred or exchanged for money.

Visa, Mastercard, Amex, PayPal, Apple Pay and Google Pay. All payments are processed by a PCI-compliant provider; we never store full card numbers.

Opened boxes can’t be refunded because your item has already been delivered to your vault, but you can always trade it in for store credit. Unopened boxes can be refunded within 14 days.

You earn 10 XP per $1 spent on boxes, plus bonus XP from daily streaks and weekly quests. Free boxes earn XP too.

A streak resets if you miss a full calendar day (UTC). You can freeze your streak once per week from the rewards page.

No. Your level is permanent. Seasonal leaderboards reset each season, but your level and perks stay.